Frequently Asked Questions


What is Claims Electronic Funds Transfer (EFT)?
Electronic Funds Transfer is a generic term used to describe a bank transaction or wire transfer.

The Claims EFT Program will allow you to receive claim payments electronically without having to go to the bank. These payments will be deposited directly into your bank account at your financial institution.

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What are the benefits of participating in the Claims EFT Program?
Benefits of enrolling in the Claims EFT Program include

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How do I enroll?
Contact your Claim Representative to see if you are eligible to receive Claims EFT payments.

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When can I enroll in the Claims EFT Program?
You can enroll in the Claims EFT Program 7 days a week, 24 hours a day.

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What type of bank accounts can a Claims EFT payment be made to?
Claims EFT payments can be made to United States checking accounts only.

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How long will it take before I am enrolled in the Claims EFT Program?
If successful, Claims EFT enrollment is immediate once the Enroll button is selected.

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Do I need a password to login?
No. Your Claim Representative will give you the information you need to login, including an Activation ID.

Your Activation ID is valid for one-time use only and must be used within 72 hours of activation.

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Why do I need an Activation ID?
You will need an Activation ID to:
The Claims EFT Web Enrollment site provides you with a safe and secure online environment to enter your banking information. The Activation ID ensures that only customers that have been granted authority are able to login to the Claims EFT Web Enrollment site.

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How do I get an Activation ID?
Contact your Claim Representative to request an Activation ID.

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How do I discontinue my enrollment?
Contact your Claim Representative to request your EFT enrollment be deactivated.

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What if I change bank accounts or banks?
Contact your Claim Representative to request an Activation ID.

Log in to the Claims EFT Web Enrollment Program.

Select Update Enrollment.

Follow the instructions on the screen to update your enrollment.

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Will I receive a notification by mail of my Claims EFT transactions?
Yes. Claims EFT notifications will be mailed to you for a successful enrollment, each time a payment is made to you, if you discontinue your enrollment, and if a bank error occurs (for example, the bank could not honor a payment).

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When can I expect to see a Claims EFT payment in my bank account?
Day 1 - payment is issued by the insurance company.
Day 2 - processing of payment occurs.
Day 3 - funds are transferred to your bank account.

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What does it mean when I receive an error message that my Activation ID is no longer active or is invalid?


The 72-hour window for using the Activation ID to access the Claims EFT Web Enrollment Program has expired.

Or

As a security measure, the Claims EFT Web Enrollment site login screen will give you 5 attempts to correctly enter specific information. Once you have exceeded 5 attempts, you will be locked out of the Claims EFT Web Enrollment site.

Or

The Activation ID entered has already been used to access the Claims EFT Web Enrollment Program and is no longer valid.

Should these error messages display, contact your Claim Representative.

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What does an underlined text field mean?
Underlined text indicates that there is help available for that field.

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Who do I contact if I do not have a Claim Representative?
Click on the Contact Us link above to locate your nearest Claims office.

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